Changing Service Providers – Is it worth it?

First, let me state that I have been a loyal Shaw customer for years.  They have provided good service to me in the past for both my TV and Internet services.  I would have never thought that I would have even considered switching.

Two weeks ago, TELUS announced a brand new service offering known as Optik.  Essentially, this is a fibre / copper combination based service.  They run fibre to a junction box very close to your residence and then break out a copper distribution service to your actual residence.  Because the distance is close, TELUS will be ‘technically’ able to offer up to 100Mbps Internet connections, although they are now only providing 15Mbps.  This initial speed is exactly the same speed that Shaw recently upgraded all of their customers to about six to nine months ago.

I started to do the comparisons to see what the differences were.  I could find none!  The television channels, both quality and quantity were the same.  The Internet services, at least hypothetically, were superior on TELUS.  What about the cost?  Well, doing an ‘apples for apples’ comparison, I personally am going to save over $50/mth by switching.  Armed with this information, I proceeded to contact Shaw customer support thinking that they would at least give a loyal and long-standing customer something that would be competitive.  The answer I received from their representative in the customer loyalty department…  we do not match prices nor compete with prices.  He then went on to state that their service was superior as TELUS only provided a lower speed, DSL based Internet service.  Clearly Shaw has not informed their representatives on the recent changes.

Well, that pretty much changed my mind on the spot.  I am now scheduled to be switched over to TELUS’s new Optik service next week.  I’ll continue to update this blog and advise on the transition and also whether the new TELUS service does indeed match up to the claims.

About Grant Fengstad

I’m a technology professional in the travel and transportation sector and have been very involved with the Internet for over 20 years.